Returns & Exchanges

At SEATOPIA, we stand behind the quality of our sustainably sourced seafood and offer a 100% freshness guarantee on every delivery. Due to the perishable nature of our products, we offer replacements or credits for any items that do not arrive in peak condition.

Return Process

• 1.
  Inspect Your Catch

  Upon delivery, immediately inspect your seafood and ensure the vacuum seals are intact and the product is still chilled or frozen.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take clear photos of the product and the shipping label within 24 hours of arrival.

• 3.
  Contact Support

  Email our concierge team at [email protected] with your order number and the photos to initiate a quality claim.

• 4.
  Resolution Process

  Our team will review your claim and issue a replacement shipment or a store credit to your account within 48 hours.