Frequently Asked Questions
Everything you need to know about our premium ocean-to-table delivery.
How is the seafood packaged for delivery?
All SEATOPIA orders are packed in eco-friendly, insulated liners with dry ice or non-toxic gel packs to ensure your seafood remains at the optimal temperature until it reaches your doorstep.
Where do you source your seafood from?
We partner exclusively with certified sustainable farms and artisan fisheries that prioritize ocean health, biodiversity, and clean water standards.
Can I track my shipment in real-time?
Yes, once your order is processed, you will receive a confirmation email containing a tracking link to monitor your delivery progress from our facility to your home.
What is your return policy for perishable items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or compromised, please contact our support team within 24 hours for a full refund or replacement.
Is your seafood flash-frozen or fresh?
To lock in peak nutrition and flavor, most of our products are 'Super-Frozen' at -76°F immediately after harvest, which is superior to standard grocery store 'fresh' fish.
Does SEATOPIA offer a subscription service?
Yes, we offer flexible subscription plans that allow you to receive your favorite seafood selections monthly or bi-monthly at a discounted rate.